Category

Description

• Identify and collect adverse event information and complete the in-take of a Pharmacovigilance safety report in Safety System.
• Respond to medical information requests using approved resources and document in medical information system.
• Identify product quality and device complaints and document in product/device complaint system.
• Compliance with departmental guidelines, SOPs, ongoing training, and regulatory guidelines.
• Effectively communicate by actively listening to acquire information and understand another’s viewpoint to communicate clearly and establish rapport with customers, colleagues, and interdepartmental groups.
• Strong verbal communication skills with external and internal customers.
• Prepares information to communicate efficiently with customers using various mediums.
• Understands and assimilates information to accurately respond by providing fair balanced scientific data to customers.
• Use of multiple databases to document adverse event, medical information, and product complaint information.
• Identify and communicate possible issues to manager.
• May train others on specific, non-complex, process or database.

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