Category

Description

Purpose of the Role

To provide IT support to all functions and services at the Reading Science Centre and Wokingham office.

Specifically, this role contributes towards this by
Supporting the business in the use and development of existing scientific and business applications. These include but are not limited to Labware LIMS, OpenLAB, Q-Pulse, IMS, LIMSView, CRM, Results Online, Enterprise Vault and Data Manager.
Supporting the RDQI function in the use and development of Knowledge Management applications.
Analysing the business needs of internal clients and stakeholders to help identify business problems and propose solutions and effectively implement the solution, providing appropriate training and support.

At the Reading Science Centre this role is responsible for supporting approximately 350 user accounts and 100 instrument accounts. In addition to providing essential system and infrastructure support, the role will also be the technical lead for RDQI Knowledge Management applications supporting a user base of approximately 2500. The role provides important support and resilience back up to the Senior Application Developer.

Main Responsibilities
Technical lead for RDQI Knowledge Management applications. Responsible for working with outsourced partners to support and develop the applications, project managing as required and ensuring Mondelez change control processes are followed.
Partner with the Functional Excellence team to maintain and update RDQI Intranet and RDQI Academy SharePoint sites.
Technical lead on-site for systems and business applications, these incorporate but are not limited to Labware LIMS, OpenLAB, Q-Pulse, QlikView, NPrinting, IMS, Enterprise Vault and Data Manager. Also responsible for administering and reviewing on-site systems and business applications.
Provide 1st / 2nd / 3rd Line support and advice for scientific and bespoke business applications at all levels of the RSSL business using established procedures for fault reporting and change management. Systems supported include; LIMS, LIMSView, CRM, Results Online, OpenLAB, IMS, Q-Pulse, Network Support, Data Management.
Participate and advise in formulating plans for improvements to systems and infrastructure. Technical partners, suppliers and functions include HP, BT, Annodata, Agilent, LabWare, Thermo Fisher, Network Team, Active Directory Team.
Apply analytical skills to change requests, which could be high-level or lacking in detail. Act on these business needs, identifying solutions to quickly resolve issues related to scientific or local business applications.
Plan, project manage and execute the implementation of changes to systems, networks and implementation of new software with minimal disruption to operations.
Perform training requirement analysis and deliver training to staff.
Ensure the delivery of IT systems meets operational quality standards and complies with appropriate regulatory and legislative requirements.

Candidate Requirements

Qualifications
Extensive experience of providing 1st / 2nd line support on a wide range of applications.
Some working experience in a highly regulated IT environment with stringent change control processes.

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