Category

Description

Responsibilities

1. Administer all functions related to the issuing of finalized decisions and reasons of the Inquiries, Complaints and Reports Committee. This includes maintaining a decision inventory list, populating decision templates, liaising with committee members, finalizing the decision to be issued, issuing the decision, completing data entry, and following-up with parties receiving the decision.

2. Draft and coordinate the issuing of other decisions-related correspondence, as required.

3. Schedule, coordinate and undertake all preparation required for meetings of the Inquiries, Complaints and Reports Committee, including booking facilities/catering/AV requirements, arranging web/teleconferences, and distributing materials in advance of meeting.

4. Answer and respond to telephone calls and email correspondence from various internal and external parties and effectively answer inquiries with respect to the ICRC and decisions processes.

5. Prepare decisions data/statistics/reports for reporting to Coordinator, Decisions.

6. Provide general administrative support to the Conduct Operations department and provide backup support to other areas of the department as required.

7. Continually examine work processes and explore opportunities for improving efficiencies through technology, elimination or altering of work processes and make recommendations to the Coordinator, Conduct.

8. Work within records management principles, departmental policies and guidelines and the Zone Approach to email management.

9. To support OCP

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