Customer Experience Manager

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Irfa******

  • Canada 
  • Last Update: 03.12.2018 at 12:00

Job Type
Full Time
Start
ASAP
Duration
12 Month +
Place
Ontario
Country
Canada

Category


Sales and Marketing

Description


Responsibilities:

    • Full revenue responsibility including forecasting and target performance achievement.
    • Full operational and functional responsibility for a team of Abbott Ambassadors and Value Expansion Consultants located in the district.
    • Responsible to execute business development plan and sales plan to achieve revenue target, higher profitability, higher win-rates and higher share of wallet for existing customers.
    • Assist Ambassadors and Value Expansion Representative with contract negotiations, particularly with pricing/profitability policies.
    • Act as trusted partner and advisor as main contact to customers.
    • Responsible for managing first line support and escalation through resolution.
    • Responsible for adherence to customer contractual obligations.
    • Success in this role is measured by contract renewal rate, economic profitability per ditrict, service level achievement, customer satisfaction score (NPS) and managed revenue.

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