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Irfa******
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United States
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Last Update: 18.12.2018 at 12:00
Job Type
Full Time
Start
ASAP
Duration
11 Month +
Place
Somerset, New Jersey
Country
United States
Category
General Administrative
Description
Under moderate supervision, the Inside Pharmaceutical Sales Specialist is responsible for providing outbound marketing and inbound customer telephonic support in a pharmaceutical environment. Primary responsibility will be making calls to clients/customers (such as HCPs, physicians, pharmacists, surgeons) to market or detail a specific product utilizing a call guide, then entering data into Salesforce. More specifically:
- Achieve contract performance goals and objectives as established in the client agreement
- Demonstrate comprehensive knowledge of all company approved product information
- Develop comprehensive and accurate product presentations using all marketing and selling materials
- Develop a daily/weekly call schedule to insure efficient and comprehensive coverage of territory
- Pre and post call analysis of calls
- Participate in training and development programs
- Help to maintain required project documentation
- Respond to customer inquiries (as per call flow)
- Handle and resolve customer complaints. Depending on the issue, transfer to client's Medical Information Department.
- Provide customers with product and service information
- Identify and escalate priority issues
- Perform other duties as assigned
- B2B or Inside Sales experience
- Experience in high pressure and fast paced environment
- Excellent and persuasive communication skills, both oral and written
- Powerful customer focus
- Ability to function effectively in a team environment
- Multi-task oriented with the ability to work in different databases simultaneously
- Computer and data entry skills; must be able to type 40 wpm
- The drive for self-development, the ability to collaborate, and an action-oriented work ethic
- Positions are located in our Somerset NJ contact center
- Pharmaceutical or healthcare industry highly desirable
- One or more years of call center experience
- Generous paid time off and company paid holidays
- Domestic Partner Coverage for: medical, dental, vision, and voluntary life insurance
- Medical – Cigna; Dental – Delta Dental; Vision - EyeMed
- Company Match 401K - $0.50 per dollar up to 9% of salary
- Eligible to participate in Employee Stock Purchase Plan
- Flexible Spending Accounts: Health Care and Dependent Care
- Company-paid Basic Term Life Insurance at 2x base salary
- Optional Supplemental Term Life Insurance (100% employee paid): for employee, spouse/domestic partner, and children.
- Company-paid Short and Long Term Disability
- Optional Supplemental Short and Long Term Disability (100% employee paid): employee only
- Employee Assistance Program
- Tuition reimbursement
- Referral bonuses
- Dedicated training and support