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Category

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Clinical and medical development

Description

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Responsibilities: · Manage production deliverables, maintain production on-time and error rates. · Research production issues to determine root cause analysis and recommend remediation · Escalate production issues to appropriate work teams to facilitate on-time delivery · Review production work flows and identify opportunities for increased efficiencies in the production delivery system · Manage team calendars and daily/weekly/monthly priorities for account managers and project teams; keep track of key team objectives and manage focus toward those objectives · Support project teams in scheduling client status update meetings and other team client meetings · Build effective relationships with client support teams · Ensure all work  documents are current on our file-sharing system · Initiate drafts of client deliverables and client communications (PowerPoint, Word) · Provide administrative support to Account Managers and Project Managers, including time sheets, expense reports, and coordinating travel · Maintain working knowledge of the substance and status of all open engagements and business development opportunities   Qualifications: · Bachelor’s degree · Hyper-organized and accurate with outstanding execution skills · Strong Microsoft Office skills, particularly with Excel PowerPoint and Outlook · Superior project management skills in tracking and monitoring workflow; JIRA is a plus · Inquisitive nature and resolution to understand root cause of production problems · Natural organizer with a very high level of attention to detail; someone who will proactively catch things and carry them to completion · The ability to juggle many balls in the air without letting anything drop, loving the thrill of the challenge · Confident communication skills and enjoys getting to know people, leveraging EQ to establish new relationships internally and with clients · Excellent interpersonal skills to work with different personality types, voice a clear and concise point of view, and be assertive enough to get the attention of busy individuals · High emotional intelligence with a desire to be challenged to be your best · An upbeat and flexible attitude. Things move fast and they change frequently. You will need to be comfortable with this · 2+ years of business operations support particularly with a client-facing team · Great written and verbal communication skills, with the ability to be particularly concise · Able to prioritize and assess what matters What We Offer · Top-tier Medical, Vision, and Dental - Independence Blue Cross is our insurance provider and complementary over the phone/FaceTime doctor appointments are available. · Plenty of Paid Time Off - 10 days of vacation, 5 paid sick days and 2 paid personal days prorated on an annual basis, plus 9 paid company holidays. · 401(k) - with a company match of 100%, up to 4% of your annual salary. · Dress Code (or Not) - Our dress code is relaxed. Jeans and sneakers are the norm. We occasionally dress up when we have visitors. · Snack Room – We provide a fully stocked snack room with nutritious & delicious snack options. · Catered Lunches – Complementary lunches provided once a month and every Friday between Memorial Day and Labor Day. · Nutrition Counseling – On-site, free, conducted by a registered dietitian.

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