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Irfa******
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United States
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Last Update: 15.12.2018 at 12:00
Job Type
Full Time
Start
ASAP
Duration
11 Month +
Place
omerset, New Jersey
Country
United States
Category
Research & Development (R&D)
Description
Under moderate supervision, the Inside Pharmaceutical Sales Specialist is responsible for providing outbound marketing and inbound customer telephonic support in a pharmaceutical environment. Primary responsibility will be making calls to clients/customers (such as HCPs, physicians, pharmacists, surgeons) to market or detail a specific product utilizing a call guide, then entering data into Salesforce. More specifically:
- Achieve contract performance goals and objectives as established in the client agreement
- Demonstrate comprehensive knowledge of all company approved product information
- Develop comprehensive and accurate product presentations using all marketing and selling materials
- Develop a daily/weekly call schedule to insure efficient and comprehensive coverage of territory
- Pre and post call analysis of calls
- Participate in training and development programs
- Help to maintain required project documentation
- Respond to customer inquiries (as per call flow)
- Handle and resolve customer complaints. Depending on the issue, transfer to client's Medical Information Department.
- Provide customers with product and service information
- Identify and escalate priority issues
- Perform other duties as assigned
- B2B or Inside Sales experience
- Experience in high pressure and fast paced environment
- Excellent and persuasive communication skills, both oral and written
- Powerful customer focus
- Ability to function effectively in a team environment
- Multi-task oriented with the ability to work in different databases simultaneously
- Computer and data entry skills; must be able to type 40 wpm
- The drive for self-development, the ability to collaborate, and an action-oriented work ethic
- Positions are located in our Somerset NJ contact center
- Pharmaceutical or healthcare industry highly desirable
- One or more years of call center experience
- Generous paid time off and company paid holidays
- Domestic Partner Coverage for: medical, dental, vision, and voluntary life insurance
- Medical – Cigna; Dental – Delta Dental; Vision - EyeMed
- Company Match 401K - $0.50 per dollar up to 9% of salary
- Eligible to participate in Employee Stock Purchase Plan
- Flexible Spending Accounts: Health Care and Dependent Care
- Company-paid Basic Term Life Insurance at 2x base salary
- Optional Supplemental Term Life Insurance (100% employee paid): for employee, spouse/domestic partner, and children.
- Company-paid Short and Long Term Disability
- Optional Supplemental Short and Long Term Disability (100% employee paid): employee only
- Employee Assistance Program
- Tuition reimbursement
- Referral bonuses
- Dedicated training and support