Call on laboratory customers to introduce and sell new products, maintain and improve service levels, ascertain ongoing service level satisfaction, reinforce marketing initiatives, etc.
Work with customer and Lead Sales Representative as needed to develop business plan for account.
Research customer return and complaints, and work to resolve.
Analyze business with reporting tools, develop business and actions plans, and execute and reevaluate accordingly.
Act as primary contact for the customer if no Lead Sales Rep is available.
Develop and maintain relationships with key laboratory manufacturers.
Assist with product shows, promotions and product presentations.
Identify potential product conversions that meet the customer’s goals.
Work with Lead Sales Representative to implement and audit reporting tools to monitor the financial profitability of the customer engagement.
Experience & Skills
Excellent communication and team interaction skills, routinely interacting with customers, manufacturers, and VWR staff
Ability to carry on a business conversation with business owners and decision makers
Ability to handle difficult situations and interactions
Ability to work independently and successfully manage time and territory
Willingness to travel to customer locations
Computer Knowledge (Microsoft Office)
Qualifications
College Degree or equivalent experience required
Some Sales Experience Preferred
Business to Business or Distribution Sales Experience Preferred
Environmental Working Conditions & Physical Effort
Typically works in an office with adequate lighting and ventilation and a normal range of temperature and noise level.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
A frequent volume of work and deadlines impose strain on routine basis.
Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.