Category

Description

the Customer Support Manager must establish policies the entire staff can adhere to so all customers receive the same quality of service.

Specifically, the Customer Support Manager will be responsible for the following activitie

build sustainable relationships of trust with internal customers through open and interactive communication;
provision of the highest levels of customer service and support;
accessing the systems inbox daily and providing the internal customers with satisfactory answers;
reviewing customer reporting information: CRM activity reports, Electronic Approval Solution information and Disclosure Transaction reporting information to identify knowledge gaps;
running Survey Monkeys and Training Needs Analysis to enable greater customer efficiency and effectiveness in use of systems;
working directly with sales force in defined countries to address their challenges with CRM;
working directly with Team Assistants: Medical Directors: BUD

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