Category

Description

Position Overview

The Customer Service Rep I is responsible for the customer service needs of the Getinge Group business. This includes, processing all types of orders, returns and credit/debit memos, reviewing various reports to help manage inventory movements between Field Sales employees and customers. The position must be able to interact effectively with Field Sales employees, in order to respond to questions by researching customer orders and history.

Job Details
Understand customer processes and responds to a wide variety of special customer requests and inquiries of both internal and external customers.
Able to make independent decisions and commitments to customers in a timely manner and understands business needs and urgency of order fulfillment and follow-up.
Enter and track all customer orders.
Full ownership for pre and/or post sales issues, includes updating the customer as well as field when delays arise.
Responsible for maintaining relationships with customers to insure that all sales, service, and billing needs are satisfied.
Assist field representatives with trunk stock requests and ensure proper approvals are received prior to processing the order.
Assist customers with the return of product by ensuring that product is returned within the returns goods guidelines and includes the proper approvals have been obtained according to internal policies.
Work closely with the Pricing and National Accounts Group to reconcile any pricing discrepancies.
Responsible for keeping current on changes in policies, procedures, and product offerings.
Administrative review and thorough understanding of incoming faxed, mailed, emailed or phoned in customer purchase orders.
Perform other related duties as required or assigned.
Ensure compliance to all FDA and Worldwide Quality

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