Category

Description

• Develop the service business from 6 mio to 20 mio within 3 years
• Build service excellence within Laetus
• Define offering for remote service as well as field service from problem fixing, via spare/wear/supplies to consultative services
• Drive change management within existing team from installation business to proactive lead generation service and therefore highly skilled people leader to develop team members
• Listen to various stakeholders (e.g., customers, Sales) and generate actionable insights
• Monitor customer loyalty and assess how to sustain at-risk accounts
• Retain business of preventive maintenance business
• Lead big SLA contracts
• Lead big maintenance contracts
• Business development experience
• Track record in change management
• Successfully deliver results while quickly adapting to changing priorities and unforeseen challenges
• Proven understanding in next generation services (preventative to predictive to consultative)

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