Support Regional Account Managers with lead generation, customer follow-up, and developing/closing consumable opportunities.
Initial point of contact for pre-sales customer inquiries and outbound prospecting.
Engage with existing customers and generating sales leads.
Manage trade show leads and their respective qualifications.
Ensure compliance with manufacturing protocols to ensure product build and shipment.
Establish new customers and maintain/grow existing customer accounts.
Establish and nurture positive, productive relationships with customer accounts including product end-users, management and purchasing contacts.
Work collaboratively with Marketing to drive product promotions and provide feedback on ROI.
Maintain a CRM database via updates to sales opportunities, sales stages, marketing statuses, and customer intelligence data.
Qualifications And Requirements (Education, Experience, Specific Skills)
Bachelor’s degree in a science or technical field required. Genetics, molecular biology, chemistry strongly preferred.
S. degree in molecular biology or a related field a strong plus.
At least 3 years of selling experience into the Pharmaceutical and Biotech market segment with a technical product line preferred.
Solid fundamental understanding of Clinical Trial Process.
Solid fundamental understanding of genetics.
Demonstrated ability to quickly grasp and master highly technical concepts and articulate them well to others.
Outstanding listening, verbal, presentation, and written communication skills.
Strong interpersonal skills with the ability to communicate effectively with a wide range of customer personality types. Ability to work well with highly educated research scientist customers.
Strong ability to identify customer needs, obstacles to the sales process, and solutions using NanoString products.
Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)
Experience working with Microsoft Dynamics or a similar CRM database a plus.
Strong business sense, instinct, and personal drive.
Team goal oriented with a focus on achieving team sales performance metrics through personal contribution and teamwork