Technical Customer Support Specialist

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Irfa******

  • Colombia 
  • Last Update: 10.01.2019 at 12:00

Job Type
Full Time
Start
Jan , 2019
Duration
6 Month
Place
Armenia, CO
Country
Colombia

Category


General Administrative

Description


What You'll Be DoingSupport customers via different mediums (e.g. email, phone)Prioritize and triage support ticketsManage system user accountsRegularly report out on customer support activitiesWork with Product, Design and Engineering on product iteration and issue resolutionCollaborate with Compliance to satisfy regulatory guidelines (e.g. FDA)The Following Experiences And Skills Are Important To Us2+ years Customer Support or related experienceEffective communication and interpersonal skillsExperience supporting software productsMotivated to improve processes and make work more efficientExperience using CRM'sStrong problem solving skillsDemonstrated initiative; results orientedExtreme focus on detailCollaborative work styleComfort with a fast-paced environment and changing requirementsAbility to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguityBonus SkillsExperience with healthcare, pharmaceutical or med/tech industries and concepts (e.g. HIPPA)Background collaborating with product and engineering teamsWorking understanding of the software development lifecycle

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