Category

Description

• • Lead, plan and/or execute on the end-to-end delivery of Change Management activities throughout the lifecycle for assigned initiatives in alignment with the change management strategy and business objectives
  • Lead and support a diverse range of stakeholders and communicate effectively assessing potential change processes and diverse audience issues and objectives
  • Analyze risks and provide recommendations to customers, stakeholders, employees, process, technology solutions to achieve business results
  • Lead and own the project deliverables related to change management to meet the needs of the stakeholders and drive successful adoption of change
  • Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
  • Provide and support on-going communication to key stakeholders to ensure they are aware of significant changes which impact change delivery against the overall project
  • Respond to inquiries and escalate change related concerns from stakeholders and partners at all levels in the organization
  • Collaborate with the project manager to identify and ensure required resources are assigned to the project
  • Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
  • Develop and support communications for internal change management activities.
  • Develop end user training presentations and materials for assigned initiatives.
  • Use knowledge, experience of products, systems and processes and adult learning principles to document training curriculum and develop trainee materials including; work instructions, end user guides, handouts, job aids, etc.
  • Develop new and modifying existing documentation and publish content for use by employees in the business areas supported.
  • Work with trainers and make recommendations for improvements to address trainee performance gaps and implement solutions to address gaps.
  • Lead training activities for specific business processes assigned.
  • Establish and maintain standards, best practices for change management communications, training and documentation.

• • Ability to present information, provide support to training sessions and processes.
  • Ability to research and investigate answers to questions, problems and situations.
  • Adept at documentation of business requirements and technical solutions
  • Ability to communicate with all levels of employees and management, both verbally and in writing
  • Knowledge of training/documentation tools and techniques and Learning Management Systems (Articulate, Captivate, or other)
  • Excellent computer skills with proficiency in MS Outlook, Word, OneNote, PowerPoint, Excel, Skype for Business
  • Ability to work with minimal supervision, prioritize and multitask
  • Proactive and self-motivated, ability to work in a fast-paced environment
  • Attention to detail, accuracy and timelines

• Undergraduate degree or diploma in Business, Teaching, or a related discipline.
• At least 5 years related change management experience.
• Cannabis, pharmaceutical or food and beverage industry knowledge
• Prior experience with large scale change management with ERP or other enterprise systems initiatives
• Experience with writing internal communications materials for various audiences
• Project and/or program management experience

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