Line management of Clinical Operations staff, responsibilities including administrative oversight, professional development, performance appraisals, and employee counselling for staff.
May be involved in assignment of project work and will review workload for all direct reports.
Manages staff by establishing goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level.
Participate in managing the resource availability for the assigned staff/region, ensuring projects are suitably resourced and staffing needs are identified in a timely fashion, resolving potential resourcing conflicts to facilitate mutually beneficial resolutions.
Provide expert operational oversight and guidance to support prioritization of activities, review and monitor the work performed, metric compliance, and development of contingency plans, among others.
Assist in recruiting new staff, including participation in interview process and new hire on boarding.
Proactively works to ensure staff retention and turnover rates remain within expected levels.
Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCPs.
Ensures all staff follows required training and completes the required documentation.
Provides regular updates to management accordingly.
Works closely within appropriate business unit/region to ensure staff performance on studies and correct deficiencies as identified by staff, clients, and auditors. Able to contribute to BU level process improvements.
May provide business development support.
May conduct various types of sign off and assessment visits to ensure Clinical Operations on-site performance.
Develop and oversee training plans to address performance deficiencies. Ensures staff adheres to training guidelines, training records are maintained and individual and corporate training needs are identified and addressed.
Organizes and chairs clinical staff meetings at regular intervals.
Manages issues and provides follow up for action items requiring resolution.