Customer Success Manager

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Irfa******

  • Spain 
  • Last Update: 14.06.2019 at 11:47

Job Type
Full Time
Start
Jun , 2019
Duration
6 Month
Place
Madrid, EspaƱa
Country
Spain

Category


General Administrative

Description


Order management for key customer accounts D2R and B2B. Processing orders & managing any delivery / reconciliation / invoicing issuesWork closely with Sales, Finance, Supply Chain, 3PL, business partners, distributors and customers to ensure timely delivery of goods and smooth implementation of trade marketing actionsEnsure smooth month-end financial reconciliation process on inventory and sales activitySupport Pay-for-Performance program, supporting both Sales, 3PL and Finance organization, issuing commissions to pay credit notes and price reconciliationSupport onboarding of new retail accounts in collaboration with Sales ensuring to remain compliant with all legal and regulatoryInput and update the full flow in information systems ensure proper management of account and communication with 3PL and point of salesActive track and manage our accounts to foster sales in every business interaction and manage inbound calls and prospect accountsWork as a team to help achieve overall company goalsRequirements:Bachelor's Degree with 5 years of previous experience with demonstrable success in the functions described. Desirable MBA.Appreciated experience industries like Consumer Goods, Consumer Electronics and Pharmaceuticals OTC, and accustomed to work with retail accounts.Very high level of English both verbally and written and experience with ERP and CRM.Strong customer service, analytical, problem solving, communication skills and good knowledge of sales, service, and administrative functions.The ideal candidate will be a highly organized individual who is comfortable in our emerging category, rapidly changing environment and working with C-level managers.Perks & benefits:Solid and long-term project in a leading company with an attractive salary packageA place to grow your career. We'll help you set big goals - and exceed themPeople. Work with talented, committed and supportive teammatesEquity and performance bonuses. Every employee is a stakeholder in our successWork in the heart of Madrid, one of the world's greatest citiesCell phone subsidy, social benefits and discounts on our productsOur values:Mission First, Do Right, Thinking Big, Lead with Data, Debate and commit, Act together, Own it, Deliver Excellence, Go!Apply today!Seniority LevelAssociateIndustryConsumer ElectronicsEmployment TypeFull-timeJob FunctionsSupply Chain

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