Category

Description

PERSONAL TRAIT PROFILE

Analytical - Synthesizes complex or diverse information Collects and researches data; Uses intuition and experience to complement data;

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; participates in meetings

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments

Sense of urgency - must be accustomed to effectively dealing with unforeseen crises with quick analysis and decisive direction.

Adaptability - Adapts to changes in the work environment Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events

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