Skills

Collected, analyzed and reported on quality related statistics and metrics to management and customers.

• Identified, investigated and resolved problems with parts, assemblies, material and process/procedures.
• Worked with cross-functional teams to improve processes and to drive product quality.
• Improved product quality by implementing failure analysis & corrective actions.
• Reduced pre-existing failure rate of ESD related defects from 21.5% to 3.4% in 6 months by implementing training for the entire test department, aligning manufacturing tests to customers\' tests, implemented new test procedures, retraining technicians and validating process improvements.
• Reduced Return Material Authorization (RMA) cycle time from 30 days to 7 days by redesigning processes, implementing a new Customer Service program, process mapping, tracking RMA units, creating failure analysis reports and providing failure analysis reports to customers.
• Pioneered One Touch Systems first ever assembly outsourcing operations in Canada and captured 12% reduction in labor costs over first six months.

Refrences

EXPERIENCE Quality Auditor (Oct-2017

Time and Spatial Flexiblity

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